Frequently asked questions

Have questions about therapy? We’ve got answers.

  • Our therapy office in Dallas, TX is perfect for in-person counseling sessions. The address is 12740 Hillcrest, Suite 268.

    We also have clinicians available to offer online therapy throughout the states of Texas and New Jersey.

  • We provide both! We are happy to offer clients either therapy in-person in Dallas, TX, or telehealth sessions for online therapy in Texas (or New Jersey). On your free consultation call, we can discuss what will be the best fit for you based on your individual needs.

  • Online therapy sessions take place using a secure, HIPAA-compliant platform that allows you to do therapy from the comfort of your own space. No commute, no waiting room. Just the support you need, when and where you need it. You will receive a link before each session from our online portal giving you access to a virtual meeting room for your next appointment.

  • Our rates for counseling sessions vary, depending on factors such as the session duration, type of therapy, and the clinician you work with. Our individual therapy sessions (lasting 50 minutes) range from $130 to $200 per session.

    *Please note that the initial intake session and therapy intensives have different rate structures.

    Your personal therapy is a financial investment in your well-being and self growth.

    While the financial aspect is important to consider, we also understand that prioritizing finding the right therapist who can provide the support and guidance you need is equally significant, even if it means adjusting your budget or utilizing available resources.

    Therapy is an investment in you and the goals you are wanting to meet.

  • Your first appointment will be a 60-minute initial intake assessment. It’s a little different than a regular therapy session. Your therapist will ask about your health, habits, current and past experiences, current symptoms and goals for therapy. This gives us a foundation to work from to best help you moving forward.

    During this appointment, you are welcome and encouraged to ask any questions about therapy that you might have.

    We will spend time getting to know each other, discussing the history of what brings you to therapy, and the goals you’re hoping to achieve. We will discuss informed consent, confidentiality, and answer any questions you may have.

  • Each individual is unique in their healing and needs in therapy. Length and duration of therapy is difficult to predict as it depends on various factors.

    Therapy is often not a quick-fix and is based on your individual needs and your goals. It is not uncommon for therapists to work with clients for an average minimum of 6 months.

    Often we will start meeting weekly and then reduce sessions based on where you are on your journey.

    As always, you are able to end treatment at any time.

  • We do not take insurance. Fees for services are paid at the time services are rendered. We have found that this can better safeguard your privacy and your treatment. We desire to spend a quality amount of time with you and preparing for our work together, working with insurance companies can take away time from these important aspects.

    We can provide you with a superbill, if you are interested in using out-of-network benefits with your insurance company so that you might receive partial or full reimbursement from your insurance company. We, however, cannot guarantee reimbursement so please contact your insurance company to learn more about your out of network benefits and superbill reimbursement eligibility.

  • Getting started with White Rock Therapy is simple! Visit our contact page to schedule a free consultation to find the best fit therapist and plan for your needs.

    Appointment availability varies based on each clinician’s schedule and current caseload. While openings depend on how full their schedule is with existing clients, we’ll do our best to connect you with a therapist who’s the right fit and has a time that works for you. We do have therapists with some early morning availability and evening availability.

    If you are suffering from an emergency, please contact 911 or go to your nearest emergency room. Your therapist will not be able to answer phone calls while in session, and there may be an unavoidable wait before a phone call is returned. Someone from our office will seek to return phone calls within 2 business days.

  • Our cancellation policy requires a 24-hour notice if you need to cancel a scheduled session. Appointments canceled within 24 hours before the scheduled session will incur the full session fee.

  • Under the law, health care providers are required to give clients who are not using their insurance benefits an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services, including psychotherapy services. You are entitled to a Good Faith Estimate in writing at least one business day before your medical service. You can also ask your health care provider, and any other provider you choose for a Good Faith Estimate before you schedule an appointment.

    If you receive an unexpected bill that is at least $400 more than your Good Faith Estimate states, you can dispute the bill.

    Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 985-635-4040.

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